Complaints Case Studies for Consumers and Solicitors

Complaints Case Studies for Consumers and Solicitors

You can browse our case studies to learn about issues that lead to complaints to the LSRA, how we investigate complaints, and how they might be resolved or avoided. We hope these offer useful insights for consumers and solicitors alike about the issues that commonly give rise to complaints and how they may be resolved by the parties or determined by us. They also highlight areas of good practice for solicitors to promote improved standards in th…