Company apologizes after AI support agent invents policy that causes user uproar

Cursor AI support bot hallucinated its own company policy

: Making up subscription limits as it goes? Super encouraging from a code assistant. Anyways, back to int main(enter the void)...

Company apologizes after AI support agent invents policy that causes user uproar

Frustrated software developer believed AI-generated message came from human support rep.

A company apologises after a hallucination of its IA support agent that has provoked an outcry among users and recalls the need for developers to check IA productionsA developer using the famous Cursor code editor, led by AI, noticed something strange: By switching from one machine to another, the Cursor session was instantly interrupted, thus breaking a common workflow for programmers who use multiple devices...

Cursor AI's own support bot hallucinated its usage policy

Cursor AI's own support bot hallucinated its usage policy Making up subscription limits as it goes? Super encouraging from a code assistant. Anyways, back to int main(enter the void) In a fitting bit of irony, users of Cursor AI experienced the limitations of AI firsthand when the programming…

Ars Technica: Company apologizes after AI support agent invents policy that causes user uproar | ResearchBuzz: Firehose

Ars Technica: Company apologizes after AI support agent invents policy that causes user uproar. “On Monday, a developer using the popular AI-powered code editor Cursor noticed something strange: Switching between machines instantly logged them out, breaking a common workflow for programmers who use multiple devices. When the user contacted Cursor support, an agent named ‘Sam’ told them it was expected behavior under a new policy. But no such pol…

AI Support Bot Invents Nonexistent Policy

An AI support bot for the code editor Cursor invented a nonexistent subscription policy, triggering user cancellations and public backlash this week. When developer "BrokenToasterOven" complained about being logged out when switching between devices, the company's AI agent "Sam" falsely claimed this...