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‘Soul-destroying’: Major provider in lawsuit

  • A class action lawsuit has been filed against Bupa Aged Care Australia for allegedly providing poor-quality care in its facilities from July 1, 2019, to April 1, 2025.
  • The lawsuit claims that Bupa breached its contractual obligations and failed to meet minimum staffing standards, resulting in substandard care.
  • Royal Commission findings indicated that Bupa's aged care homes had systemic understaffing and poor service, which the lawsuit alleges continue today.
  • Lauren Meath from Echo Law stated that Bupa regularly fails to meet minimum acceptable benchmarks for care.
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9News broke the news in Australia on Monday, April 14, 2025.
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