CIBC blames widow after depositing late husband's $15K pension into stranger's account

CIBC blames widow after depositing late husband's $15K pension into stranger's account

An Edmonton family grieving the loss of a loved one expected a routine pension transfer to go off without a hitch. Instead, CIBC sent the money to someone else — and blamed them for it. Go Public looks at what went wrong, and what it says about the limits of Canada’s banking complaint system.