Chinese Hyatt Scam To Sell Elite Status Backfires, And Now There Are Lawsuits

Customers Sue After Hyatt Bans Accounts For Buying Fake Hotel Nights As Shortcut To Elite Status - View from the Wing

Hyatt’s China joint venture was selling phantom stays so that guests could earn Globalist status, confirm upgrades to suites, get free breakfsat and guarantee late checkout. Hyatt blamed the customers and nuked their accounts. Now Chinese courts have gotten involved. Continue reading Customers Sue After Hyatt Bans Accounts For Buying Fake Hotel Nights As Shortcut To Elite Status...

Chinese Hyatt Scam To Sell Elite Status Backfires, And Now There Are Lawsuits

Loyalty programs are big businesses, and they can be lucrative both for travel brands and consumers. As you might expect, this also means that the loyalty industry has quite a bit of fraud from many parties. This is definitely more rampant and organized in some markets than others. Roughly a year ago, we learned how some Hyatt affiliated properties in China were running a scam in order to sell elite status and points, and it has backfired for pr…