Chatbot Gives False Answer to Customer Question: Mobile Phone Provider Gomo Demands Money

Prior to her language stay, a young person clarified with her class with her mobile phone subscription provider whether she could also use mobile data in France. The chatbot wrongly answered yes. Then the young woman received an invoice – and flashed off with her complaint to the provider. Whoever asks Chatbots for help should bear in mind that they can also give incorrect answers. Picture: www.imago-images.deBefore her language stay, a young pe…