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Carnival charged me a $500 cancellation fee I didn't know about. Can I get it back?
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Carnival charged me a $500 cancellation fee I didn't know about. Can I get it back?
I booked a Carnival cruise through American Airlines Cruises travel agency in February for a July sailing. I paid $3,738 upfront, plus $342 for trip insurance. When we canceled in mid-March, the travel agent said Carnival would refund $3,300 but withhold a $500 penalty for a "nonrefundable promotion rate." Nobody mentioned this fee when we booked! The travel agent told us to take it up...
·McKenzie Bridge, United States
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