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Building trust key as companies pivot to chatbots for customer service: experts

  • Halabi reported that hold times for customer service can exceed an hour, indicating telecoms are reducing local support staff to save money.
  • Around 44 percent of Canadians were open to using chatbots in 2024, but many still prefer human agents for sensitive information.
  • Wigdor from the University of Toronto stated that building trust in AI systems is a significant risk for companies.
  • Halabi believes that chatbots cannot replicate a high-quality customer service experience.
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Winnipeg Free PressWinnipeg Free Press
+18 Reposted by 18 other sources
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Building trust key as companies pivot to chatbots for customer service: experts

Breaking News, Sports, Manitoba, Canada

·Winnipeg, Canada
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Helicopters MagazineHelicopters Magazine

Building trust key as companies pivot to chatbots for customer service: experts - Helicopters Magazine

Halabi's experience in the telecom world echoes a broader trend in recent years. Various industries, from banks to airlines, increasingly rely on

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Winnipeg Free Press broke the news in Winnipeg, Canada on Sunday, September 7, 2025.
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