BT Group Scales Verint AI Bots 10X to 4,500 Agents Following Major Revenue and CX Gains

BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots - Directors Club News

Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Based on the value realized from the initial deployment, the company is … Continue reading BT Group Elevates Customer Experience and Grows Revenue …

#BT Group Enhances Telecom Experience and Revenue with Verints AI Bots,

BT Group Enhances Customer Experience and Boosts Revenue with Verint's AI-Powered Bots In an era where customer experience (CX) is a pivotal differentiator for businesses, BT Group, a leading global telecommunications company, is taking significant strides in transforming its customer engagement approach. By integrating advanced AI-powered solutions from Verint, a company renowned for its CX automation capabilities, BT is not only amplifying cus…

BT Group Scales Verint AI Bots 10X to 4,500 Agents Following Major Revenue and CX Gains

BT Group expands Verint's AI bot deployment from 450 to 4,500 agents after achieving significant revenue growth and CX improvements. Learn full impact metrics.