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Australia's ANZ bank hit with record fine over 'widespread misconduct'

ANZ Bank admitted to misconduct including false reporting on a $14 billion bond deal and failing nearly 65,000 customers with hardship, savings, and deceased account issues.

  • ANZ has agreed to a record fine of A$240 million for years of "unconscionable conduct," according to the Australian Securities and Investments Commission .
  • The misconduct includes failing to respond to customer hardship notices and making misleading statements about savings interest rates, as reported by ASIC.
  • ASIC Chair Joe Longo stated that ANZ betrayed the trust of Australians, highlighting significant customer service failures and the risk to public funding.
  • ANZ's chairman acknowledged the mistakes and confirmed a $150 million remediation program to address these issues.
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Sydney Morning Herald broke the news in Sydney, Australia on Sunday, September 14, 2025.
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