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Booking.com targeted in EU investigation into phishing scams, fraudulent listings
The probe will test whether Booking.com failed to curb fake listings, phishing scams and paid rankings, with potential fines of up to 6% of annual turnover.
On Wednesday, the European Commission launched an investigation into Booking under the Digital Services Act to determine if the platform adequately mitigates fraudulent listings and phishing scams.
A Dutch consumers report recorded a "tenfold" increase in fraud notifications this year compared to 2025, with losses in the region of €82,000 on Booking.
The Commission is examining whether Booking properly identified risks from fake listings and impersonation fraud, while investigating if paid "boosted listings" are clearly identifiable as advertisements.
Under the Digital Services Act, Booking Holdings could face fines of up to 6 per cent of global annual turnover if officials conclude anti-fraud measures are "absolutely substandard."
EU tech chief Henna Virkkunen stated, "Europeans should be able to book their holidays without fear of being scammed," as the Commission conducts an "in-depth investigation as a matter of priority.
The European Commission has launched an investigation into the accommodation platform Booking.com. It suspects that it is not sufficiently protecting customers from false accommodation offers and online fraud. An independent audit revealed shortcomings in compliance with European rules last year. The company faces a large fine.