Published 59 minutes ago • loading... • Updated 1 hour ago
Booking.com sends tourists to ‘apartment’ in House of Commons for £81 per night
Consumer watchdog Which? said scammers hijacked legitimate property pages and Booking.com left customers facing stranded trips and phishing attempts.
On Thursday, Booking.com faced scrutiny after fraudulent listings for The London Crown directed tourists to The Liberty Bounds, a Wetherspoons pub near Tower Bridge, where staff turn away up to 20 tourists daily.
Sophisticated phishing attacks compromised legitimate accounts, giving cybercriminals unauthorized access to properties' computer systems and Booking.com accounts, the platform claimed.
Paul Dawson from Loughborough paid £73 for a stay at The London Crown, discovering the address was a pub; despite his warnings, Booking.com insisted he visit the "fake apartment" and wait until 7pm before relocation.
Consumer watchdog Which? created a fake listing for 10 Downing Street to expose vulnerabilities, while Booking.com's AI trip planner, Dot, failed to identify The London Crown listing as a scam.
Ofcom has launched investigations into over 100 sites, with a spokesman stating platforms have clear legal duties under the Online Safety Act to remove illegal content.
Which? reports that staff are turning away up to 20 tourists a day after scammers used the pub's address, causing confusion and disruption for visitors.