BBC to use AI for complaints in £40m deal after being slammed for Huw scandal

BBC to use AI for complaints in £40m deal after being slammed for Huw scandal

BBC bosses have given a £40million contract to a controversial firm that will use artificial intelligence to help handle viewers’ complaints. It comes after the parents of the Huw Edwards grooming victim blasted the Corporation for taking so long to respond to their initial concerns. AlamyShamed paedo and ex-BBC broadcaster Huw Edwards[/caption] The broadcaster has admitted mishandling their complaint — which informed the broadcaster that its st…

BBC to use AI to handle viewers’ complaints in £40m deal after broadcaster was blasted over Huw Edwards scandal

BBC bosses have given a £40million contract to a controversial firm that will use artificial intelligence to help handle viewers’ complaints. It comes after the parents of the Huw Edwards grooming victim blasted the Corporation for taking so long to respond to their initial concerns. Alamy Shamed paedo and ex-BBC broadcaster Huw Edwards[/caption] The broadcaster has admitted mishandling their complaint — which informed the broadcaster that its s…