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Microsoft Seals Deal with Barclays to Launch 365 Copilot to 100,000 ...

Summary by City AM
Barclays is set to roll out Microsoft 365 Copilot to 100,000 employees worldwide, in one of the largest known deployments of generative AI tools in the banking sector to date. The announcement was made at London Tech Week by Microsoft’s UK chief, Darren Hardman, who signalled a major step in embedding the technology into day-to-day operations in one of the UK’s biggest banks. The roll-out follows a pivot involving 15,000 staff, and forms part of…

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Under the new agreement, Barclays employees will benefit from several AI-based tools, such as an agent designed to "offer integrated self-service solutions with key partner connectors, as well as Barclays' own applications." "Barclays has identified a number of key moments that matter to its employees, and the new agent will allow them to easily perform a wide variety of tasks, such as booking business trips, verifying compliance with policies, …

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City AM broke the news in London, United Kingdom on Monday, June 9, 2025.
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