US EditionBanks strengthen support for customers facing financial difficulty
Summary by Australian Banking Association
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Banks strengthen support for customers facing financial difficulty
The Australian Banking Association (ABA) has released an updated industry guideline setting out best practice for banks when assisting customers experiencing financial difficulty. The updated guideline reflects the industry’s ongoing commitment to support customers when they need it most. ABA CEO Anna Bligh said this guideline builds on the existing obligations as well as the Banking Code of Practice. “When people are doing it tough, the last th…
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