Banks shift from using AI for productivity to improving customer experience

Banks shift from using AI for productivity to improving customer experience

Cost transformation forces banks to innovate European banks are navigating a complex landscape characterized by economic headwinds and cost pressures. The Eurozone economy will grow by approximately 1.5% in 2025, which is modest compared to previous years. This will lead banks to tighten their operational efficiencies. They are now using technology as a lever to reduce costs and innovate. Historically, banks have faced high-cost pressures exac…