Banks and building societies leapfrog retailers in customer satisfaction index

Banks and building societies leapfrog retailers in customer satisfaction index

Retail has traditionally led sectors for customer satisfaction since the UK Customer Satisfaction Index was launched in 2008.

Retail loses top spot in UK Customer Satisfaction Index for first time since 2008

Discover what's happening in retail today, Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and much more. Nationwide is the UK’s best-performing brand for customer satisfaction, according to the latest UK Customer Satisfaction Index (UKCSI). The Index also reveals a fourth consecutive increase in customer satisfaction, reaching 78.3 (out of 100), a 1.0-point increase year-…

Nationwide tops customer service index as financial sector overtakes retail

Banking industry beats retailers for the first time since the tracking project began in 2008