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'Four People's Work for Three': Royal Mail DM26 Plan Drives Staff Exodus

The CWU says the new delivery model has pushed departures to about 400 workers a week and is hurting service quality.

  • The Communication Workers Union reports Royal Mail is losing approximately 400 postal workers weekly, up from 330 before the Delivery Model 26 rollout earlier this year.
  • Staff departures have risen as DM26 reorganizes delivery routes by assigning three postal workers to cover four duties, intensifying workloads and prompting departures among both new and longer-serving employees.
  • Regulator Ofcom has fined Royal Mail more than £37 million in recent years for missing delivery targets, yet the company claims its new model has improved daily coverage to 95% of addresses across the UK.
  • Royal Mail is hiring 22,000 temporary workers for Christmas, yet staff warn of a 'nightmare' festive period as parcel volumes rise and the system struggles in hundreds of delivery offices.
  • Postal Services Minister Kate Dearden called the company's improvement plan 'a step in the right direction,' while Labour MP Dave Robertson and other lawmakers plan to meet Ofcom to discuss the postal service's future.
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The British postal service Royal Mail is losing around 400 employees a week, according to the union, and at the same time employees warn that Christmas could end in chaos

·Copenhagen, Denmark
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Stroud News & JournalStroud News & Journal
+28 Reposted by 28 other sources
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Union calls for summit on Royal Mail after claims it is on 'brink of collapse'

The CWU has called for an emergency summit, warning Royal Mail is on the brink of collapse unless ministers and postal bosses intervene.

·Stroud, United Kingdom
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BizToc broke the news on Tuesday, October 13, 2026.
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