US EditionLong Queues at Malaysia's Checkpoints After Country's Worst Breakdown in Autogates Affecting Foreign Travellers
MALAYSIA, JUL 19 – Tens of thousands of foreign travellers from 63 countries faced delays due to a data integration failure affecting over 200 autogates nationwide, officials said.
- Starting around midday on July 18, 2025, Malaysia faced its most severe autogate system failure to date, disrupting operations at key entry locations nationwide, including the main terminal at Kuala Lumpur’s international airport and the BSI and KSAB checkpoints in Johor.
- The breakdown occurred amid a steady flow of tens of thousands of foreigners, mainly from 63 eligible countries, who normally use the autogate system for immigration clearance since June 1, 2024, and the cause remains unknown pending sabotage or hacking investigations.
- Officials reported queuing delays exceeding four hours at bus halls and land checkpoints, where immigration officers deployed contra lanes and all manual counters, supported by Rela personnel, to manage the influx and clear passports manually.
- More than 200 autogates nationwide were affected, and immigration director Datuk Zakaria Shaaban stated, "We are currently troubleshooting the system" while investigations continue into the failure cause and potential security breaches.
- The outage forced the immigration agency and border control to activate all manual counters and deploy additional personnel, reflecting ongoing efforts to restore the system and mitigate disruption during a busy weekend period.
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MCBA confirms technical glitch disrupting autogate system for foreign visitors
PUTRAJAYA: The Malaysian Border Control and Protection Agency (MCBA) has acknowledged a technical disruption affecting the autogate system used by foreign visitors at the country’s main entry points since yesterday.
·Malaysia
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Long queues at Malaysia's checkpoints after country's worst breakdown in autogates affecting foreign travellers
Kuala Lumpur International Airport Terminal 1 and 2, as well as the land checkpoints in Johor near the Causeway and the Tuas Second Link were reportedly among the entry points affected.
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Coverage Details
Total News Sources72
Leaning Left7Leaning Right12Center16Last UpdatedBias Distribution46% Center
Bias Distribution
- 46% of the sources are Center
46% Center
L 20%
C 46%
R 34%
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