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Australia Takes Microsoft to Court, Says It Misled 2.7 Million Customers
The ACCC alleges Microsoft concealed a cheaper subscription option, pressuring 2.7 million Australians to pay 29-45% more for AI-enabled Microsoft 365 plans.
- Microsoft Australia is being sued by the Australian Competition and Consumer Commission for allegedly misleading 2.7 million customers regarding Microsoft 365 subscription pricing involving the AI tool Copilot.
- The ACCC claims Microsoft did not adequately inform users that a cheaper 'classic' subscription plan was available without Copilot until they initiated cancellation.
- As a result of these misleading communications, subscription prices for Microsoft 365 plans increased significantly, with personal subscriptions rising by 45% and family plans by 29%.
- The ACCC is seeking penalties and consumer redress, with potential maximum fines for Microsoft possibly reaching A$50 million per breach of Australian consumer law.
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Microsoft allegedly forced its Australian customers to purchase the AI tool Copilot – and thus made them pay more. This is claimed by the country's competition authority, which is now suing the tech giant.
·Stockholm, Sweden
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Coverage Details
Total News Sources103
Leaning Left8Leaning Right19Center18Last UpdatedBias Distribution42% Right
Bias Distribution
- 42% of the sources lean Right
42% Right
L 18%
C 40%
R 42%
Factuality
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