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Asos unveils change to 'fair use' free returns policy

Summary by Retail Gazette
Asos has announced a change to its returns policy, leading to speculation it could be axing free returns for some shoppers. In an email to both Premier and non-Premier members over the weekend, the ecommerce platform said it would be making changes to its “fair use policy in relation to returns” during the next couple of weeks, Sky News reported. The email added that the new policy would only apply to a “small group of customers”. Related …
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Retail Gazette broke the news in on Friday, August 30, 2024.
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