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American Airlines ordered to pay US$9.6 million for neglecting flier who suffered stroke

A federal jury found American Airlines negligent for ignoring stroke protocols, causing an eight-hour treatment delay and awarding $9.6 million in damages under the Montreal Convention.

  • A federal jury in San Jose ordered American Airlines to pay Jesus Plasencia $9.6 million for not following medical protocols during his stroke on a flight.
  • Plasencia suffered two strokes during the flight and currently cannot walk or communicate, requiring 24/7 care after employees failed to act according to company policy.
  • Ana Maria Marcela Tavantzis, Plasencia's wife, reported his condition to the flight crew, who ignored her and allowed the flight to proceed, violating protocol.
  • Plasencia's attorney stated that the verdict aims to improve passenger safety and emphasizes the importance of passenger advocacy.
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Dallas News broke the news in Dallas, United States on Thursday, September 18, 2025.
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