Allstate Is Demanding We Delete These Quotes by Its Exec About How It's Using AI to Write Insurance Emails

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Allstate Is Demanding We Delete These Quotes by Its Exec About How It's Using AI to Write Insurance Emails

We were struck this week when the Wall Street Journal reported that Allstate, a major insurance company, had largely handed over the task of writing claims emails over to an AI system. The WSJ's source wasn't remotely controversial; it was Allstate's own chief information officer, Zulfi Jeevanjee. "The claim agent still looks at them just to make sure they’re accurate, but they’re not writing them anymore," Jeevanjee enthused to the newspaper. "…