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Customers Upset as Air NZ Strikes Disrupt Travel Plans

Air New Zealand canceled 46 long-haul flights affecting 9,500 passengers due to a two-day strike over stalled pay talks amid rising living costs.

  • On Feb 11, Air New Zealand cancelled 46 wide‑body long‑haul services affecting 9,500 passengers ahead of a planned strike by wide‑body cabin crew on Boeing 777 and 787 on Feb 12 and 13.
  • E tū said the dispute stems from stalled pay talks after nearly 10 months and a low base salary, with Air New Zealand offering 4.14 to 6.41 percent increases.
  • Jeremy O'Brien said teams have been contacting customers with rebooking, refund or credit options, offering alternative flights across Air New Zealand and partner airlines to protect Tasman and Pacific services.
  • Consumer NZ said impacted passengers can seek refunds or claim 'reasonable costs' under the Montreal Convention, and Lia said, 'I haven't received any contact either via email or phone about my flight cancellation.'
  • Massey University marketing expert Bodo Lang said the strike could harm Air New Zealand's brand amid rising fare complaints, while the company said investment in aircraft is essential and profit expectations have recently been revised downward.
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ReutersReuters
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The Straits TimesThe Straits Times
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Air New Zealand cancels long-haul services as cabin crew strike looms

·United Kingdom
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The Straits Times broke the news in Singapore on Wednesday, February 11, 2026.
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