Air India Crash: How Airline Responds Will Define Character, Say Experts

Air India Crash: How Airline Responds Will Define Character, Say Experts

Aviation industry experts on NDTV Profit's 'Big Question' discussion panel all agreed on Wednesday that Air India needed to improve its customer-service-response framework and brand communication with customers.The panel, hosted by Tamanna Inamdar, asked the question about whether Air India's brand could recover from the hit that the tragedy from its aircraft crash in Ahmedabad delivered. The crash claimed the lives of 241 of 242 people on board…

SAFF denounces hate crimes, praises Sohra's dignified response to tragedy

Shillong, June 18: The Shillong All Faiths Forum (SAFF), during its Working Committee meeting held on Monday, expressed deep sorrow over the recent Air India crash in Ahmedabad and condemned the growing number of violent attacks targeting tourists across the country, including the tragic murders in Pahalgam and Sohra. SAFF Secretary Noor Nongrum described the incidents as “gruesome and calibrated acts of hatred,” stating that they reveal the dan…