Cisco Unveils CX Predictions: AI, Personalization, and Proactive Engagement Take Center Stage

Cisco unveils CX Predictions: AI, personalization, and proactive engagement take center stage

This year marks a turning point for customer experience, driven by AI and data-powered engagement

Cisco Predicts AI-Led Shift in Customer Experience

Cisco has revealed predictions for a major transformation in customer experience (CX), driven by artificial intelligence, hyper-personalization, and unified data. The company reported that advancements in AI and communication technologies are set to enhance customer loyalty and meet rising expectations across the Middle East and beyond. According to a global study conducted by Cisco, delivering an exceptional CX remains a challenge for many orga…

AI-Powered CX: From Contact Centre to Company-Wide Care

Written by Jurgen Hekkink, Head of Product Marketing, AnywhereNow Contact centres have long been the... The post AI-Powered CX: From Contact Centre to Company-Wide Care appeared first on UK Tech News.