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AI now answers non-emergency calls to police in El Cajon, a first in California

Summary by NBC San Diego
The city of El Cajon is now using a new artificial intelligence system to answer non-emergency calls to police, aimed at reducing hold times for callers and alleviating the volume of calls on dispatchers.

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NBC San DiegoNBC San Diego
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AI now answers non-emergency calls to police in El Cajon, a first in California

The city of El Cajon is now using a new artificial intelligence system to answer non-emergency calls to police, aimed at reducing hold times for callers and alleviating the volume of calls on dispatchers.

·San Diego, United States
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NBC San Diego broke the news in San Diego, United States on Wednesday, July 1, 2026.
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