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AI-first customer experience redefined by NiCE and Salesforce
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AI-first customer experience redefined by NiCE and Salesforce
Businesses are moving beyond reactive service models toward predictive, emotionally intelligent engagement that spans the entire customer journey. The AI-first customer experience reflects this evolution, bringing intelligence and personalization into every interaction across channels. NICE Ltd. is helping drive this transformation with its CXone Mpower platform, which unifies agents, workflows, analytics and self-service into a single cloud-nat…
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