US EditionTraditional customer contact channels are leading businesses down their Kodak-like demise
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africabusiness.com
Traditional customer contact channels are leading businesses down their Kodak-like demise
South African businesses that rely solely on traditional communication channels risk obsolescence by ignoring smartbot technology. AI-powered WhatsApp chatbots offer faster, smarter customer engagement, boost ROI, and provide deeper insights than outdated methods like SMS, email, or call centers. The post Traditional customer contact channels are leading businesses down their Kodak-like demise appeared first on AfricaBusiness.com.
AI failures and brand trust: what marketers must watch for
The rise of AI has handed marketing teams powerful tools to scale faster, personalize more, and automate the mundane. But when these systems go rogue, they don’t just cause embarrassment—they erode one of a brand’s most fragile assets: public trust.From Heathrow’s meltdown¹ to Google’s billion-dollar Bard blunder², a growing string of AI mishaps has moved from tech press footnotes to headline-making PR crises.Whether it’s a chatbot inventing fac…
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