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Experts say CRA must fix human responses before pursuing AI

The auditor general found the Canada Revenue Agency failed to provide accurate information to callers, with human agents answering less than 20% of personal income tax calls correctly.
Experts say the CRA should prioritize fixing human response issues before relying on artificial intelligence to answer queries.
While AI could help handle high call volumes, experts stress the need for human oversight and accountability, as AI may miss important context.

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Winnipeg Free Press

+32 Reposted by 32 other sources

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AI experts say CRA must fix human responses before pursuing AI

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