US EditionAi Capabilities Are Overestimated, Call Centre Ia Assistants Create More Problems than They Solve, According to a Study that These Assistants Are Not so Smart
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AI's capabilities are overestimated, IA assistants in call centres create more problems than they solve. According to a study that these assistants are not so smartA Gartner study published at the end of the year 2023 places generative artificial intelligence at the top of exaggerated expectations for emerging technologies. Recent facts on the ground confirm this when we take into account that some companies rely on humans in the background...
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