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"80 % of interactions can be automated": Matthias Göhler explains Zendesk's strategy

Summary by BDM
Zendesk's vision for a customer service driven by the AI, centered on user experience and resolution: automate without dehumanizing. Explanations with Matthias Göhler.
DisclaimerThis story is only covered by news sources that have yet to be evaluated by the independent media monitoring agencies we use to assess the quality and reliability of news outlets on our platform. Learn more here.

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"80 % of interactions can be automated": Matthias Göhler explains Zendesk's strategy

Zendesk's vision for a customer service driven by the AI, centered on user experience and resolution: automate without dehumanizing. Explanations with Matthias Göhler.

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BDM broke the news in on Monday, March 31, 2025.
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