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68% Already Using AI to Shop: VML Study Reveals Major Shift in Consumer Behavior and CX Failures

Summary by stocktitan.net
Global study of 25,000 shoppers reveals major CX gaps, with 32% demanding 2-hour delivery. Marketplace share drops to 22% as AI reshapes shopping journey. Report shows critical digital experience issues.
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stocktitan.netstocktitan.net

68% Already Using AI to Shop: VML Study Reveals Major Shift in Consumer Behavior and CX Failures

Global study of 25,000 shoppers reveals major CX gaps, with 32% demanding 2-hour delivery. Marketplace share drops to 22% as AI reshapes shopping journey. Report shows critical digital experience issues.

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CNHI NewsCNHI News

The Future Shopper 2025: VML Study Reveals Many Brands Are Still Failing to Deliver on Customer Experience and Search is Resurging Thanks to AI

45% of global shoppers often abandon purchases because the digital experience offered by major retailers is too frustrating and 52% are excited by the prospect of having their own AI agent to shop on their behalf

·United States
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CNHI News broke the news in United States on Thursday, September 18, 2025.
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