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45 Hours On Hold: Torrington Man’s Insurance Nightmare Shows How Broken System Is

Summary by Cowboy State Daily
After UnitedHealth left Wyoming's ACA health insurance market, Torrington's Roger Huckfeldt tried to find a new provider for his 85-year-old mom. That's when a nightmare began, navigating weeks of robocalls, hangups, and 45 hours on hold. And he's still waiting.
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Cowboy State DailyCowboy State Daily
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45 Hours On Hold: Torrington Man’s Insurance Nightmare Shows How Broken System Is

After UnitedHealth left Wyoming's ACA health insurance market, Torrington's Roger Huckfeldt tried to find a new provider for his 85-year-old mom. That's when a nightmare began, navigating weeks of robocalls, hangups, and 45 hours on hold. And he's still waiting.

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Cowboy State Daily broke the news in on Saturday, January 17, 2026.
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