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India caps airfares as IndiGo crisis leaves hundreds stranded for fifth day

IndiGo cancelled over 1,000 flights in four days, with Delhi airport fully affected on Dec 5, stranding thousands amid operational disruptions and regulatory refund policies.

  • The Centre on Saturday issued a directive to airlines to adhere to fare caps until stability, stating, 'An official directive has been issued to all airlines mandating strict adherence to the fare caps that have now been prescribed,' the ministry said.
  • IndiGo faces acute crew shortages and planning failures, triggering over 400 cancellations on Saturday and nearly 1,000 on Friday amid the ongoing disruptions.
  • Airport tallies show regional concentration of scrapped flights as Bengaluru airport reported 124 cancellations, Mumbai 109, Delhi 106, Hyderabad 66, Pune 42, Chennai 48, and Ahmedabad 19 by Saturday afternoon.
  • Passengers can rebook or claim full refunds under IndiGo's Plan B, with refunds generally processed within seven business days and DGCA requiring compensation up to Rs 10,000 if notified late.
  • The ministry will monitor fares in real time and coordinate with airlines and online travel platforms, recalling the May 2020 precedent that used distance-based price slabs.
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India caps airfares as IndiGo crisis leaves hundreds stranded for fifth day

India capped airfares on Saturday as hundreds of passengers gathered outside Bengaluru and Mumbai airports after IndiGo cancelled 385 flights on the fifth day of a crisis at the country's biggest airline that has crippled air travel.

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To curb the sudden increase in fares due to cancellation of many flights and reduction in capacity due to Indigo operational crisis, the government has imposed maximum fare cap on domestic flights, under which fares cannot exceed Rs 7,500 for up to 500 km, Rs 12,000 for 500–1000 km, Rs 15,000 for 1000–1500 km and Rs 18,000 for distances above 1500 km.

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ABP News broke the news in India on Friday, December 5, 2025.
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