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Zoom Room Reports Two Consecutive Quarters of Double-Digit Same-Store Sales Growth Following Successful End-to-End Relaunch
The franchise said two straight quarters of double-digit same-store sales growth followed an end-to-end relaunch and a broader business reset.
On Monday, Zoom Room Dog Training reported double-digit year-over-year same-store sales growth, with revenue rising to 18.2% in the third quarter across its 45-unit system.
Founder and CEO Mark Van Wye initiated a strategic reset in 2025, pausing development to prioritize operational efficiency, real estate strategy, and customer experience improvements.
Franchisees open more than one year delivered 15.1% growth during the combined second and third quarters, supported by new leadership including Chairman Ron Coughlin, a former Petco CEO.
COO Don Allen attributed the momentum to "stronger execution, better client experiences, smarter sales behaviors and greater consistency," describing the approach as Kaizen, continuous improvement.
The franchise leverages its "Socialization-as-a-Service" model to build recurring engagement, helping pet parents and their dogs learn and grow together through ongoing training and enrichment.