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Wimbledon Blames Human Error for a Mistake by the Tech that Replaced Officials. Here’s What Happened

GREATER LONDON, ENGLAND, JUL 7 – Wimbledon removed manual deactivation of ball tracking after an operator error disrupted a key point in a fourth-round match, organisers said the system now prevents repeat errors.

  • Wimbledon replaced human line judges with an automated line-calling system in 2025, which malfunctioned during a fourth-round match on Centre Court.
  • The malfunction occurred because the Hawk-Eye system was inadvertently deactivated for three points due to human error, with no alert given to the chair umpire.
  • During the incident, umpire Nico Helwerth stopped play and decided to replay the point, which led to Russian player Anastasia Pavlyuchenkova accusing him of bias favoring her British opponent Sonay Kartal.
  • Sally Bolton, Wimbledon’s chief executive, said the system itself worked optimally, emphasized the necessary human element in its operation, and announced removal of manual deactivation privileges to prevent repeats.
  • Wimbledon apologized to the players, reviewed and updated its processes, affirmed confidence in the technology, and ruled out reinstating human line judges despite divided player opinions.
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The Telegraph broke the news in London, United Kingdom on Sunday, July 6, 2025.
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