Verizon Outage: Network Gives Customers $20 Credit After 10-Hour Disruption
Verizon attributed the nearly 10-hour disruption to a software issue and is issuing $20 credits to hundreds of thousands of affected customers nationwide.
- On Thursday, January 15, 2026, Verizon Communications Inc. said it will issue a $20 account credit to customers affected by the nearly 10-hour nationwide voice and data outage.
- The outage began around noon ET on January 14 and stretched into the evening before Verizon said service was resolved shortly after 10:20 p.m. ET.
- DownDetector data show more than 1.5 million Verizon customers reported outages on Wednesday, with peak user reports nearly 173,000 and complaints about 177,339.
- Most customers can accept the $20 account credit through the myVerizon app without filing a claim, and the credit will appear on a future bill while business customers will be contacted directly.
- Bloomberg reported the carrier attributed the outage to a software issue, Verizon said there was `no indication of a cyberattack`, and the FCC is monitoring while experts cite configuration or human error.
15 Articles
15 Articles
Verizon Credit for Outage Follows Hours-Long Failure as Atlanta Feels Impact a Day Later
The telecommunications giant has announced a Verizon credit for the outage following a massive network failure that left millions of people without service.While technicians worked to restore the signal, the disruption caused significant frustration for residents and businesses across the country. In the Georgia capital, the aftermath of this disconnection is still causing headaches for locals a full day later.Although Verizon has resolved the l…
Verizon announces credits following nationwide outage impacting San Angelo
A widespread Verizon wireless outage that began late Wednesday morning left customers in San Angelo and across the country struggling to make calls, send texts and access data, with some phones displaying only an "SOS" signal and no clear timeline for full restoration.
Verizon issues $20 Credits to customers affected by outage
“Yesterday, we did not meet the standard of excellence our customers expect and that we expect of ourselves,” Verizon said in a statement Thursday morning.
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