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Verizon Outage: Network Gives Customers $20 Credit After 10-Hour Disruption

Verizon attributed the nearly 10-hour disruption to a software issue and is issuing $20 credits to hundreds of thousands of affected customers nationwide.

  • On Thursday, January 15, 2026, Verizon Communications Inc. said it will issue a $20 account credit to customers affected by the nearly 10-hour nationwide voice and data outage.
  • The outage began around noon ET on January 14 and stretched into the evening before Verizon said service was resolved shortly after 10:20 p.m. ET.
  • DownDetector data show more than 1.5 million Verizon customers reported outages on Wednesday, with peak user reports nearly 173,000 and complaints about 177,339.
  • Most customers can accept the $20 account credit through the myVerizon app without filing a claim, and the credit will appear on a future bill while business customers will be contacted directly.
  • Bloomberg reported the carrier attributed the outage to a software issue, Verizon said there was `no indication of a cyberattack`, and the FCC is monitoring while experts cite configuration or human error.
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The News Journal broke the news in New Castle, United States on Wednesday, January 14, 2026.
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