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Why the hiring experience in retail is so key

Summary by Retail Sector
In retail, the customer experience is paramount, and justifiably so. However, this can be dependent on the ability and enthusiasm of frontline staff. Strongly influencing their aptitude and desire to fulfil their roles in this way, is the experience that they themselves have when applying for their positions. How they perceive to be treated by the brand is, in essence, how they believe customers should be treated. With this in mind, how can reta…
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Total RetailTotal Retail

AI in Hiring: Boosting Retention, Replacing Bias

The retail industry is notorious for having one of the highest turnover rates. Worryingly, retail hiring is facing an all-time low: last year, companies only hit 47.9 percent of their hiring goals. Moreover, losing one employee can cost a retailer $10,000 on average. It’s well documented that replacing employees is extremely expensive, but early attrition […]

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Retail SectorRetail Sector

Why the hiring experience in retail is so key

In retail, the customer experience is paramount, and justifiably so. However, this can be dependent on the ability and enthusiasm of frontline staff. Strongly influencing their aptitude and desire to fulfil their roles in this way, is the experience that they themselves have when applying for their positions. How they perceive to be treated by the brand is, in essence, how they believe customers should be treated. With this in mind, how can reta…

Read Full Article
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Retail Sector broke the news in on Wednesday, April 2, 2025.
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