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Why Sonos’s App Redesign Became a CX + UX Masterclass in What Not to Do - Doing CX Right

Summary by Doing CX Right
Discover how Sonos’s redesign failed and what you can learn to ensure your CX and UX decisions deliver success, not backlash. The post Why Sonos’s App Redesign Became a CX + UX Masterclass in What Not to Do appeared first on Doing CX Right.
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Why Sonos’s App Redesign Became a CX + UX Masterclass in What Not to Do - Doing CX Right

Discover how Sonos’s redesign failed and what you can learn to ensure your CX and UX decisions deliver success, not backlash. The post Why Sonos’s App Redesign Became a CX + UX Masterclass in What Not to Do appeared first on Doing CX Right.

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Doing CX Right broke the news in on Tuesday, January 14, 2025.
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