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Why retail technology pilots succeed while adoption fails
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Why retail technology pilots succeed while adoption fails
This article was published in 2026 and references a historical event from 2016, included here for context and accuracy. Tension: Retailers pursue technological solutions to bridge digital and physical shopping, yet consistently struggle to translate successful pilot programs into enterprise-wide adoption. Noise: Industry enthusiasm for in-store innovation drowns out the operational realities that determine whether customers and employees actual…
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