When work gets in the way of work: Reclaiming organizational capacity - CEO North America

When work gets in the way of work: Reclaiming organizational capacity - CEO North America

When the chief operating officer of a performance coaching firm conducted an informal social experiment1 to document how people responded to the question “How are you?”, they were surprised to discover that a majority of respondents—nearly 8 in 10—gave the same, one-word response: Busy. There’s little doubt that “busy” is an accurate description of what workers are currently feeling. A poll conducted by UCLA Anderson School of Management showed …