When federal agencies embrace unified observability, employees are better equipped to address CX challenges

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When federal agencies embrace unified observability, employees are better equipped to address CX challenges

In recent months, various customer experience (CX) bills have been progressing through the House of Representatives and the Senate, signaling the federal government’s continued focus on improving digital experiences for the public. One new bill aims to designate an Office of Management and Budget service delivery lead, another would establish agency-specific customer service plans, and a third would expedite the federal procurement process. All …