WhatsApp's Next Big Update? Kunal Shah Reveals Plans for Payments, AI and Smarter Chats

WhatsApp CEO Kunal Shah shares plan to simplify app, bring in more AI features

The new WhatsApp head also said it will be partnering with payment companies and telecom providers to enable bill payment, loans, and eSIM purchases.

WhatsApp to bring bill payments within chats, use AI to save time, says CEO Kunal Shah

Newly appointed CEO Kunal Shah says the platform will focus on AI-powered assistance to enable users to complete everyday tasks within chats while retaining end-to-end encryption for personal messages and calls.

WhatsApp's next big update? Kunal Shah reveals plans for payments, AI and smarter chats

WhatsApp CEO Kunal Shah plans to make bill payments, borrowing and bookings easier within chats using AI, alongside improvements to voice notes, groups and video features.

Kunal Shah Outlines Three Priorities For WhatsApp

Kunal Shah said the platform will focus on richer communication, simplifying everyday tasks and integrating AI to improve user experiences

WhatsApp Plans Major Expansion with AI, Digital Payments and Smarter Messaging Features

New Delhi, November 10, 2026 (Yes Punjab News) WhatsApp is preparing to expand beyond its traditional messaging services, with artificial intelligence (AI), digital payments and improved communication features forming the core of its future strategy, global head Kunal Shah has said. Shah, who took charge as WhatsApp’s global head in June 2026, outlined the platform’s priorities after spending his first four months understanding user expectations…

WhatsApp's Next Big Moves: Kunal Shah Lists 3 Priorities, From Payments To AI

The CRED founder said WhatsApp wants to improve voice notes, groups, stickers and video, make it easier to complete tasks that start in chats, and use AI to help people save time.