What users really want from their internet subscriptions

Only 18% of surveyed Canadians aware of consumer protection codes

But most said they find contracts clear and easy to understand By Ahmad Hathout Only 18 per cent of Canadians are aware of the CRTC’s consumer protection codes, which are intended to make contracts easier to understand for internet, wireless and TV services, according to a survey commissioned by the regulator and released recently. The... Read more »

What users really want from their internet subscriptions

Operators will often compete on technical promises, but users generally want something else. They want fewer false promises, more clarity, less small sprint in contracts; in short, greater transparency.

In a market where operators outbid themselves with technical promises, users demand something that stands out. Less false promises, more clarity. Fewer conditions in footnotes, more transparency.

In a market where operators compete with technical promises, users ask for something else. Less false promises, more clarity. Less conditions at the bottom of the page, more transparency.

Until recently, having WiFi at home was a symbol of digital stability. But something has changed. Mobile rates with unlimited data are causing an unprecedented phenomenon: users who dispense with WiFi and choose to browse only with their mobile fare. Are we facing the beginning of the end of the traditional router? According to recent market studies, mobile data consumption has grown by 34% in the last year. The reason? The comfort of accessing …