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What a System Cannot Record
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1 Articles
What a System Cannot Record
Last week the Times of India published an essay called “Industrialised personalisation.” It traces a line from Frederick Winslow Taylor’s 1911 Principles of Scientific Management through Fred Harvey’s railway restaurants, White Castle, and the McDonald brothers rebuilding their kitchen around a nine-item menu. It arrives at a definition of personalization as a system set down […]
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