Published 1 month ago • United States • Updated 1 month ago

Webex Announce Contact Center Integration to Epic for Enhanced Patient Experience

Summary by UC Today

Cisco has announced the release of an upcoming beta integration between Webex Contact Center and Epic to expand Epic’s capabilities in communicating with patients. Announced at At HIMSS 2025, this new integration will equip contact center agents and care providers with Webex’s multi-channel communication platform within Epic Systems. Developed through the Epic Toolbox program, this integration aims to streamline communication workflows, empower…

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Cisco Teams Up with Epic to Unify CCaaS and CRM Software

Cisco has announced a new integration between its Webex Contact Center and Epic Cheers at HIMSS 2025. The integration will make various capabilities from the Webex Contact Center available natively inside the Epic environment. These include its routing, queue management, and reporting solutions. Yet, perhaps most crucially, the two tech vendors will equip contact center agents and care providers with a central space for managing patient interact…

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