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Vodafone reveals cause of massive internet blackout amid calls for compensation
Vodafone attributed the outage to a software issue, affecting over 130,000 users at peak and disrupting internet, app, and customer services before full recovery.
- On Monday afternoon Vodafone blamed a non-malicious software issue at a vendor partner, saying the blackout was not a cyber attack and service has fully recovered.
- Hundreds of customers reported wifi, 4G and 5G connections dropping out, while Vodafone's app, website and customer services were also down during the outage.
- Ofcom advises that compensation depends on circumstances, and Melanie Pizzey warned Vodafone could face `a wave of compensation claims` if losses are linked to the outage.
- Public reaction included one X user warning scammers pretended to be from Vodafone to get compensation, while customers demanded payouts and threatened to cancel contracts.
- Vodafone apologised for any inconvenience caused to customers, acknowledging this outage must have had major effects on ordinary people/business.
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'Non-malicious' - Vodafone customers across Sussex and Surrey left without internet access after 'software issue'
Thousands of Vodafone users across Sussex and Surrey were left without internet access due to a ‘non-malicious software issue’, the company has revealed.
·Lewes, United Kingdom
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Coverage Details
Total News Sources8
Leaning Left1Leaning Right0Center6Last UpdatedBias Distribution86% Center
Bias Distribution
- 86% of the sources are Center
86% Center
14%
C 86%
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