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Unlocking loyalty via digital guest journeys: TrustYou’s Radouane Namaoui at GM Forum 2025
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Unlocking loyalty via digital guest journeys: TrustYou’s Radouane Namaoui at GM Forum 2025
At the 2025 Hotelier Maldives General Managers (GM) Forum, Radouane Namaoui, Global Head of Key Accounts at TrustYou, delivered an insightful presentation on “Unlocking Loyalty Through Digital Guest Journeys”, exploring how data, artificial intelligence, and personalisation are reshaping the guest experience and strengthening hotel loyalty worldwide. Speaking with humour and warmth, Namaoui began by connecting […] Source
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