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UK finance firm Hargreaves Lansdown hit by IT failre

  • On Friday morning, thousands of customers reported being locked out of Hargreaves Lansdown's website and mobile app, with outage reports spiking since Thursday evening, Downdetector showed.
  • Attributing the problem to technical faults, the firm insisted clients' assets and data were secure and there was no evidence of any cyber incident during Friday's disruption.
  • Placing trades and moving money were among the services unavailable, and customers who reported losses posted angry messages on X about poor communication.
  • Investor anger mounted as the outage coincided with heightened market volatility, with affected users demanding compensation and threatening to switch to rival firms amid immediate financial impact claims.
  • Hargreaves Lansdown's scale — managing investments for two million people and billions of pounds — makes outages significant less than two weeks before the financial year-end as investors top up ISAs amid fee changes affecting 400,000 investors.
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Hargreaves Lansdown IT outage halts customer trades and transactions

Hargreaves Lansdown said it was experiencing technical issues, during a period of heightened volatility in the financial markets.

·London, United Kingdom
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BBC News broke the news in United Kingdom on Friday, March 20, 2026.
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